US Postal Service Vacant Brains

We had renters move into a house two doors down from our home on 13 January.  The next day, the new renters started yelling and cursing from the house and out into the street.  Later that morning, Orange County Sheriff’s Office (OCSO) parked two police cars in front of our immediately next door neighbor’s house and one down the road.  That’s when I started writing a letter to the owners of 4601 Goddard Avenue.

As I have in the past, I searched for the owner’s name and address on the county property appraiser’s website. What I found odd is that the owners listed used the 4601 house address.  Usually rental units have a property owner’s business address or post office box.

As I was finishing the letter complaining about the loud and angry screaming, two pit bulls from the same property loitered in our front yard, followed by the owner right behind them.  He was maybe in his thirties, overweight, unshaven, and wearing boxer shorts.  He apologized and we said his dogs need collars and tags.  He said nothing.

I finished the letter and drove to the post office to mail it.  There I received a tracking number for the letter to be certified and restricted delivery to Anna B Ethington at 4601 Goddard.  Three days later, I see online that the letter had an Alert that it was undeliverable with no explanation.

That prompted me to call immediately the USPS Service Center.  I reported to them that the address is two doors down and there are renters there.  The rep said he would reschedule the delivery.  Two days later, the website reported the following:

Your item was returned to the sender on January 19, 2017 at 8:55 am in ORLANDO, FL 32804 because the address was vacant or the business was no longer operating at the location and no further information was available.

That immediately prompted me to call the service center back to reiterate the new tenants are there and that it was two doors down.  Late in the day Brandon from the College Park Post Office calls and leaves a message saying the house is vacant and left a number to call.  I called the number, no one answered, and the option offered was to leave a message.  As soon as the call switch to the College Park Post Office answering machine, the voice reported the mailbox was full and to call back again.

I called back and tried some other options but all resulted in the full voice mailbox.  So, I called the USPS Service Center to report what had happened, reiterated not vacancy, and that I could not contact the post office because no one answers and the voice mailbox is full.  The rep repeated back while he wrote and skipped the VOICE part in my report.  I reminded him the he must put VOICE on the report or they will think it’s a joke, as in the mailbox is full, the post office is full of mailboxes.  It would certainly be confusing without VOICE.

stupid-post-officeNothing happened for a few day which made me think they were actually trying to solve the wrong information from the delivery carrier person.  After three days, I called the Service Center back to get a status on this delivery.  I was informed they were working on it and I should hear back from them soon.  The next morning I got two voicemail from the College Park post office saying the property was vacant and to call them back.  I tried calling them back, since I figured they had fixed the full mailbox problem, but no, no one answered and the voice mailbox was full.

I called the Property Appraiser’s office and was told they only provide the address that the owners specify in the title papers at closing.  I asked what if you need to get in touch with them.  He said his office would use the online address.

Once again, I called the Service Center and got the same repeated vacant address status, so I asked to escalate this stupid incompetency.  The rep sounded like she could understand the stupidity and tried to submit this problem online peacefully to the USPS Customer Affairs division.  Later that day, I received a call from Customer Affairs who informed me they had received the complaint.

Two days later, I go outside to check on the dogs barking at 4601 and right when I returned inside the house to answer the phone, it went to voicemail.  After someone left a message, I retrieved it and learned their conclusion was that the house is vacant and to call the post office.  I called the Customer Avoid, er Affairs, number back and spoke to an idiot who merely read back what the report originally said.  No one gave me any credence for a fact.

I repeated there were renters in the house and it was the carrier who was vacant in the brain.  They had made no effort to confirm residents or prove vacant.  When I asked for a supervisor, the Customer Avoidance rep hung up on me.

Later that day, we walked our dogs and during the walk our elder dog started limping, due to an existing joint problem and lack of exercise while recovering from gastrointestinal problems.  I walked ahead to get my car and returned to pickup our ailing dog.  My partner said for me to take her home and he would walk by the renter’s house to talk to the guy working in the front yard.  That we did.

My partner, Troy, told me that he kindly greeted Brian (the name we’ve heard others say because we’ve never talked to him) and mentioned that his dogs were barking incessantly and loudly during the days.  Brian replied in an aggressive tone, “that’s what dogs do, they bark.  What about it?”

Troy just waved and walked back home.  Troy reminded me that was what our next door neighbor had told him when his dog was barking outside during the night.  The aggressive behavior was also not neighborly and later that same day, Brian walked past our house with a dog on leash and stared at our front yard as he walked both ways past our home.  He looked defiant and provocative, like he wanted to fight.

4601goddardPhoto taken of 4601 Goddard Avenue at 7:30 AM, 28 January 2017

On 28 January, I went to the post office where I originally sent the letter to ask for my money back.  The attendant talked to the supervisor and said I would have to drive down to the College Park post office to get the letter back.  The attendant said his supervisor had called and talked to the supervisor at that post office.  I drove to the College Park post office and stood waiting for 10 minutes to talk to the supervisor.

When finally talked to me, he started hollering why they hadn’t contacted the post office to complain about not receiving mail, I answered that that has nothing to do with me.  I was only trying to have a single letter delivered to the owner and don’t care about their mailbox situation.  After I proved that the problem is the carrier lying, he decided to call the carrier directly and ask.  When he got off the phone he explained that weeks ago the carrier had tried to deliver mail in the mailbox but no one removed it.  After it starts piling up, they pull the mail and insert a note saying the house is considered vacant, regardless of neighbors telling them that they are there.

Of course, I had no idea what was inside the box because it is illegal to tamper with someone else’s mailbox.  Instead, I had to spend hours on the phone and drive to two post offices because no one has any brains to inform the customer why the house was considered vacant.  Below are the calls and time it took to find out how incompetent this country really is.  NAMI was right in the DSM-V, this country is mentally ill.

Number Called Date/Time Call length
800-275-8777 1/19 – 1:37PM 01:10:00
800-275-8777 1/20 – 8:08AM 00:14:00
407-841-2634 1/20 – 2:20PM 00:01:00
407-841-2634 1/20 – 2:23PM 00:03:00
800-275-8777 1/20 – 2:27PM 00:30:00
407-841-2634 1/24 – 7:33AM 00:01:00
407-841-2634 1/24 – 9:07AM 00:00:54
800-275-8777 1/24 – 9:10AM 00:38:00
813-354-6200 1/27 – 8:02AM 00:05:00
407-841-2634 1/28 – 8:07AM 00:01:00
 

Total Time:

02:41:54
800-275-8777 USPS® Customer Service
407-841-2634 USPS® College Park
813-354-6200 USPS® Consumer Affairs
WIR54547258 Redelivery Case Number
CA131666076 Consumer Affairs Number

Update USPS Miami

After ordering a 12V battery UPS from amazon.com, here’s how the US routes packages to Miami and they attempt to deliver it:

Tracking NumberLW915462595CN

The customer has requested that the Postal Service redeliver this item on August 12, 2019 in ORLANDO, FL 32804.

Status

In-Transit

August 10, 2019
Redelivery Scheduled
ORLANDO, FL 32804

In-Transit

August 10, 2019
Redelivery Scheduled
ORLANDO, FL 32804
The customer has requested that the Postal Service redeliver this item on August 12, 2019 in ORLANDO, FL 32804.

August 10, 2019, 11:55 am
Delivery Attempted – No Access to Delivery Location
MIAMI, FL 33166


August 10, 2019, 8:28 am 
Out for Delivery 
MIAMI, FL 33166 


August 10, 2019, 8:18 am 
Sorting Complete 
MIAMI, FL 33166 


August 10, 2019, 7:55 am 
Arrived at Unit 
MIAMI, FL 33166 


August 9, 2019, 6:59 pm 
Arrived at USPS Regional Destination Facility 
MIAMI FL DISTRIBUTION CENTER  

 

August 9, 2019 
In Transit to Next Facility 


August 5, 2019, 9:33 pm 
Departed USPS Regional Facility 
QUEENS NY DISTRIBUTION CENTER  

 

August 5, 2019, 5:38 pm 
Arrived at USPS Regional Facility 
QUEENS NY DISTRIBUTION CENTER  


August 5, 2019, 9:22 am 
Processed Through Facility 
ISC NEW YORK NY(USPS) 


July 31, 2019, 6:03 pm 
Processed Through Facility 
SHENZHEN EMS, CHINA


July 31, 2019, 1:38 am 
Processed Through Facility 
SHENZHEN, CHINA


July 30, 2019, 7:23 pm 
Acceptance 
CHINA 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s